Early adopters in the tech world ARE guinea pig - I am talking about the persons who are first in line to have the newest gadgets and gizmos.
The reality of the matter is this - with anything tech and new, there will be bugs present at the time of launch (even the "great" Apple have had its share of woes...uh, where am I? My "iMap" is not working). True, some products tend to have more bugs than working features (or so it may seem) and yes, this is not what you paid for, but the truth is no matter how much testing is done in the labs of the manufacturers and carriers the real world test will still expose bugs and other annoyances that were missed.
Let me say here that I am not suggesting we all sit around and wait until the product has been on the market for 6 months or so before purchasing (we will just end up being 6 months old guinea pigs), I am simply alerting persons of the fact that you should be aware that your brand new gadget may very well have issues that would leave you very frustrated and even close to the point of losing your sanity (did someone say Nokia 920 or HTC 8X owners?).
The good thing is that most companies would prefer to not have the bad publicity and so would do almost everything in their power to get you smiling again, even if it is lying to you about the exact cause of the problem. So hang in there - even guinea pigs will have their day.
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